Shipping policy

Where we ship

We currently sell and ship through this online store to eligible addresses in the United States. Available services, charges, and estimated delivery dates are displayed at checkout.

Order confirmation

After placing an order, you will receive an order-confirmation email confirming that we received the order and that payment was authorized. Review your order and shipping address carefully. If you notice an error, contact contact@guzelhandcrafts.com immediately. We cannot guarantee changes after processing or shipment begins.

Shipping charges

Shipping charges are calculated at checkout based on the destination, package dimensions and weight, and selected service. We use carriers such as USPS and UPS.

Processing and delivery

• Order cutoff: 2:00 p.m. Eastern Time.
• Orders placed after the cutoff, on weekends, or on public holidays begin processing on the next business day.
• Custom, personalized, made-to-order, and high-volume orders may require additional production time when disclosed on the product page.

Delivery dates are estimates rather than guarantees. Carrier interruptions, severe weather, holidays, address problems, and other circumstances outside our control may cause delays.

Tracking

We send a shipping-confirmation email with tracking after shipment. Tracking may take up to 48 hours to show carrier movement. Items in one order may ship separately and may have multiple tracking numbers.

Address accuracy and returned packages

Customers must provide a complete and accurate shipping address. We are not responsible for delays, failed delivery, or extra charges caused by an incorrect or incomplete address supplied at checkout. If a package is returned because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply before reshipment.

Lost or delivered packages

If tracking has not updated for an extended period or a package appears lost, contact the carrier and email us with the order and tracking numbers.

If tracking shows delivery but the package cannot be located:

1. Verify the shipping address.
2. Check the delivery area, mailbox, parcel locker, or building office.
3. Ask household members or neighbors.
4. Contact the carrier, then contact us if the package is still missing.

Damaged shipments

Inspect the order after delivery. If an item was damaged in transit, contact us promptly with the order number and clear photographs of the product, shipping box, packaging, and label. Keep the item and packaging until we confirm they are no longer needed.

Cancellations

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after processing begins. After shipment, the order is subject to our Return and Refund Policy.