Shipping policy
Order Confirmation
After you place an order, you will receive an order-confirmation email. This confirms that we have received your order and that your payment has been authorized.
Please review your order and shipping address carefully. If you notice an error, contact us as soon as possible at contact@guzelhandcrafts.com. We cannot guarantee changes after an order has entered processing or shipped.
Where We Ship From
Guzel Handcrafts orders ship from the United States. Available shipping options, rates, and estimated delivery dates are shown during checkout based on the order and destination.
United States Shipping Charges
Shipping charges are calculated using the shipping provider’s rates and depend on the destination, package size, package weight, and selected service. We work with carriers such as USPS and UPS and pass available shipping savings on to our customers.
We offer free standard shipping within the United States on qualifying orders over $35.
Any free-shipping threshold is calculated after discounts and before taxes. Oversized products, expedited services, or destinations outside the contiguous United States may have additional charges when shown at checkout.
Processing and Delivery Times
- Handling time: 1–3 business days, Monday through Friday.
- Estimated transit time: 2–8 business days, Monday through Friday.
- Order cutoff time: 2:00 p.m. Eastern Time.
Orders placed after the cutoff time, on weekends, or on public holidays begin processing on the following business day. Custom, personalized, made-to-order, or high-volume orders may require additional preparation time.
Processing and transit times are estimates rather than guarantees. Carrier, weather, holiday, customs, and other delays outside our control may affect delivery.
Shipping Confirmation and Tracking
You will receive a shipping-confirmation email with tracking information after your order has shipped. Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.
If an order contains multiple items, the items may ship in separate packages. When this happens, you may receive more than one tracking number.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Guzel Handcrafts is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address supplied at checkout.
If a package is returned to us because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.
Carrier Delays
Shipping times may be affected by severe weather, carrier service interruptions, peak holiday volume, natural disasters, or other events outside our control. Guzel Handcrafts is not responsible for carrier delays, but we will assist with available tracking information.
Lost Packages
If tracking has not updated for an extended period or your package appears to be lost, contact the carrier and email us at contact@guzelhandcrafts.com. Include your order number and tracking number so we can help investigate.
Carrier investigations may require several business days. Any replacement or refund will depend on the carrier’s findings and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot find it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location, mailbox, parcel locker, or building office.
- Ask household members or neighbors whether they accepted the package.
- Contact the carrier for delivery details.
Contact us if the package is still missing after completing these steps.
Damaged Shipments
Please inspect your order when it arrives. If an item was damaged during shipping, contact us promptly with your order number and clear photographs of the product, shipping box, packaging, and shipping label.
Keep the damaged item and all packaging until we confirm that they are no longer needed for a carrier claim.
International Shipping
International shipping availability and charges are displayed during checkout. International orders may be subject to import duties, taxes, brokerage fees, customs inspections, or other charges imposed by the destination country.
Unless checkout states otherwise, the recipient is responsible for these charges. Customs processing may delay delivery, and Guzel Handcrafts cannot control or guarantee customs-clearance times.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing has begun. Once an order has shipped, it must follow the applicable return process described in our Refund Policy.
Contact Us
For shipping questions, email contact@guzelhandcrafts.com or call +1 561-676-4170.