Refund policy
30-Day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition in which you received it.
- Unworn or unused.
- Returned with its original tags and packaging.
- Accompanied by a receipt or other proof of purchase.
Starting a Return
To request a return, contact us at contact@guzelhandcrafts.com. Please include your order number and the reason for your return.
If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.
You may contact us at contact@guzelhandcrafts.com with any return questions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
When contacting us, please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom, personalized, or special-order products.
- Perishable goods, such as food, flowers, or plants.
- Personal-care goods, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Final-sale or clearance items.
Please contact us before placing your order if you have questions about whether a specific item is eligible for return.
Handmade and Handcrafted Items
Many of our products are handmade or handcrafted. Minor variations in color, pattern, texture, dimensions, and finish are natural characteristics of handmade goods and may not be considered defects.
Exchanges
The fastest way to receive a different item is to return the item you have. Once the return has been accepted, you may place a separate order for the replacement item.
Return Shipping
Return-shipping instructions and any applicable costs will be explained when your return request is approved. Original shipping charges are non-refundable unless the return is the result of a damaged, defective, or incorrect item.
We recommend keeping your return-shipping receipt and tracking information until your return has been processed.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.
The item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You must also provide a receipt or other proof of purchase. Legal exceptions to the right of withdrawal, including certain custom or personalized products, may apply.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return, contact us at contact@guzelhandcrafts.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipped. Custom or personalized orders may not be eligible for cancellation once production has begun.
Contact Us
For questions about a return, exchange, or refund, email contact@guzelhandcrafts.com or call +1 561-676-4170.