Refund policy

Return eligibility

To qualify for a return, an item must be in the same condition in which it was received, unworn or unused, with its original tags and packaging, and accompanied by a receipt or other proof of purchase.

Starting a return

1. Email contact@guzelhandcrafts.com with your order number and reason for the return.
2. Wait for return authorization and shipping instructions.
3. Send the item to our returns location in Inverness, Florida, using the provided instructions.

Items sent without prior return authorization will not be accepted.

Return shipping costs

For ordinary returns—including a change of mind, ordering the wrong item, or no longer wanting the item—the customer is responsible for return shipping costs. Original shipping charges are not refundable.

We recommend using a trackable shipping method and keeping the receipt until the return is completed.

Exceptions and non-returnable items

• Custom, personalized, made-to-order, and special-order products, unless damaged, defective, or incorrect
• Gift cards
• Items clearly marked final sale

Contact us before ordering if you are uncertain whether a product is returnable.

Handmade and handcrafted items

Our assortment is a mixture of items made by Guzel Handcrafts and items selected from independent makers or suppliers. Handmade items can have minor variations in color, pattern, texture, dimensions, or finish. These natural variations are not normally defects. Each product page provides the relevant product description.

Exchanges

The fastest way to obtain a different item is to complete an authorized return and place a separate order for the replacement.

Refunds

We inspect authorized returns and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Banks and payment providers may require additional processing time.

If more than 15 business days have passed since we approved your refund, email contact@guzelhandcrafts.com.

Cancellations

Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after processing has begun or an order has shipped. Custom or personalized orders cannot be cancelled after production has begun.