Privacy policy

Last updated: July 25, 2026

This Privacy Policy describes how Guzel Handcrafts (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from guzelhandcrafts.com, or otherwise communicate with us (collectively, the “Services”).

“You” and “your” mean the person using the Services, whether you are a customer, website visitor, or another individual whose information we collect under this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Last updated” date.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide

Information you provide directly to us may include:

  • Contact details, such as your name, address, phone number, and email address.
  • Order information, including billing and shipping details, payment confirmation, and items purchased.
  • Account information, such as your username, password, and account preferences.
  • Customer support information you choose to include when you contact us.

Information Collected Automatically

We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies. This may include device and browser information, your IP address, network connection, pages viewed, and actions taken on the Site.

Information From Third Parties

We may receive information from companies that support our store and Services, including Shopify, payment processors, fulfillment providers, analytics providers, and advertising partners.

How We Use Your Information

We may use your personal information to:

  • Process payments, fulfill orders, arrange shipping, and manage returns or exchanges.
  • Create and maintain your account and send account or transaction notifications.
  • Provide customer support and improve our products, Site, and Services.
  • Send marketing communications where permitted and personalize advertising.
  • Detect, investigate, and prevent fraudulent, illegal, or malicious activity.
  • Comply with legal obligations and protect our rights and those of our customers.

Cookies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, understand how visitors use the Services, and support advertising. Third-party service providers may also place cookies in accordance with their own privacy notices.

You can remove or reject cookies through your browser settings. Doing so may affect some Site features. For more information about cookies used by Shopify, review Shopify’s Cookie Policy .

How We Disclose Personal Information

We may disclose personal information:

  • To vendors that provide services on our behalf, such as payment processing, fulfillment, shipping, analytics, cloud storage, and customer support.
  • To business and marketing partners that help us provide or advertise the Services.
  • When you direct us to share information or give your consent.
  • In connection with a business transaction, such as a merger or sale.
  • To comply with legal obligations, enforce our terms, or protect people, property, and rights.

Third-Party Websites and Links

Our Site may link to websites or online platforms that we do not operate. We are not responsible for their privacy or security practices. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. A parent or guardian who believes a child has provided us with personal information may contact us to request its deletion.

Security and Retention

We use reasonable measures designed to protect personal information, but no security method is perfect. Please avoid sending sensitive information through insecure channels.

We keep personal information only as long as reasonably necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on where you live, you may have the right to access, know, correct, delete, or receive a copy of your personal information; restrict or object to processing; withdraw consent; or opt out of sale, sharing, or targeted advertising.

You may unsubscribe from promotional emails using the link in any marketing message. We may still send non-promotional communications about your account or orders.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising a privacy right.

International Users

Your information may be transferred to, stored, or processed outside the country where you live. Where required, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other legally approved safeguards.

Complaints

If you have a concern about our privacy practices, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, email us at contact@guzelhandcrafts.com .