Privacy policy

Last updated: August 20, 2026

This Privacy Policy describes how Guzel Handcrafts (“we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use our services, make a purchase from guzelhandcrafts.com, or otherwise communicate with us. Collectively, these are the “Services.” “You” means any person using the Services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the site and update the “Last updated” date.

Information we collect

The information we collect depends on how you interact with the Services and may include:

• Contact details: name, address, phone number, and email address.
• Order information: products purchased, billing and shipping information, payment status, and order history.
• Account information: username, password, and account preferences.
• Customer-support information: details you provide when contacting us.
• Reviews and submissions: content, photographs, or feedback you choose to provide.

Information collected automatically

We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies. This may include device and browser information, IP address, network connection, pages viewed, referring URLs, and actions taken on the site.

Information from third parties

We may receive information from companies that support our store and Services, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and advertising partners.

How we use personal information

• Provide products and Services, process payments, fulfill orders, and manage returns.
• Communicate about orders, accounts, customer support, and service updates.
• Personalize and improve the site, products, and customer experience.
• Send marketing communications where permitted and manage your preferences.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
• Comply with legal obligations and enforce our terms and policies.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand usage, measure performance, and support advertising. Third parties may use these technologies in accordance with their own privacy notices.

You can remove or reject cookies through your browser settings. Doing so may affect some site features. For information about cookies used by Shopify, review Shopify’s Cookie Policy.

How we disclose personal information

We may disclose personal information:

• To vendors providing services on our behalf, including payment processing, fulfillment, shipping, analytics, hosting, and customer support.
• To business and marketing partners that help us provide or advertise the Services.
• When you direct us to share information or provide consent.
• In connection with a business transaction such as a merger, financing, or sale.
• To comply with legal obligations, enforce our terms, or protect people, property, and rights.

We do not disclose personal information except as described in this policy or as otherwise permitted by law.

Third-party websites and links

Our site may link to websites or platforms that we do not operate. We are not responsible for their privacy or security practices. Review their policies before providing personal information.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

Security and retention

We use reasonable safeguards designed to protect personal information, but no method of transmission or storage is completely secure. Please avoid sending sensitive information through insecure channels.

We retain personal information only as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

Your privacy rights

Depending on where you live, you may have rights to access, know, correct, delete, or receive a copy of personal information; restrict or object to processing; withdraw consent; or opt out of sale, sharing, or targeted advertising.

You may unsubscribe from promotional emails through the link in any marketing message. We may still send non-promotional communications about accounts or orders.

To exercise a privacy right, email us using the contact details below. We may need to verify your identity before responding. We will not discriminate against you for exercising a privacy right.

International users

Information may be transferred to, stored, or processed outside the country where you live. Where required, we rely on recognized transfer safeguards, including approved contractual clauses or other legally accepted mechanisms.

Complaints

If you have a concern about our privacy practices, contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data-protection authority.