Payment Policy

Secure Shopping

Guzel Handcrafts is powered by Shopify and uses secure, encrypted connections to protect information submitted during checkout. You can confirm that your connection is secure by looking for the lock icon in your browser and “https://” at the beginning of the website address.

Accepted Payment Methods

Depending on your location and device, available payment methods may include:

  • Amazon Pay
  • American Express
  • Apple Pay
  • Bancontact
  • Diners Club
  • Discover
  • Google Pay
  • iDEAL | Wero
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

The payment options shown at checkout are the methods currently available for your order, country, currency, and device.

Payment Process

  1. Payment authorization: When you place an order, your selected payment method will be authorized and charged for the order total.
  2. Billing information: Please make sure your name, billing address, and other payment details match the information held by your bank or payment provider. Incorrect information may delay or prevent payment authorization.
  3. Order confirmation: After a successful payment, we will send an order confirmation to the email address provided at checkout.

Payment Issues

If your payment is declined or cannot be completed:

  1. Confirm that your payment and billing details are correct.
  2. Check that your card has not expired and that sufficient funds are available.
  3. Contact your bank or payment provider to confirm that the transaction is not being blocked.
  4. Try another payment method available at checkout.

If the issue continues, contact us at contact@guzelhandcrafts.com or +1 561-676-4170.

Currency

Prices and the transaction currency are displayed during checkout. If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or charge currency-conversion or international-transaction fees. These charges are determined by your provider and are not controlled by Guzel Handcrafts.

Payment Security

Payments are processed through Shopify and the payment provider you select at checkout. Guzel Handcrafts does not have access to your complete card number. We may receive limited payment information, such as the payment method, card brand, last four digits, billing details, and payment status, as needed to process and support your order.

PCI Compliance

Shopify is certified as PCI DSS compliant. The Payment Card Industry Data Security Standard is designed to help organizations securely handle card information and reduce payment fraud.

Fraud Prevention

Orders may be reviewed or delayed when additional verification is needed. We may contact you to confirm order or payment details. Guzel Handcrafts reserves the right to cancel an order when payment cannot be verified or when fraudulent or unauthorized activity is suspected.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Please review our Refund Policy for eligibility and return requirements.

Privacy

Information associated with your payment and order is handled as described in our Privacy Policy.

Contact Us

For questions about a payment or order, email contact@guzelhandcrafts.com or call +1 561-676-4170.